Our Standard Mainland UK Delivery Charge is £6.

Please note that we can only deliver goods to mainland UK.

Standard delivery is by carrier and can take 1-2 working days from despatch.

If you make your online order before 3pm (Monday to Friday) we will endeavour to despatch your goods the same day. However, delivery dates and times specified by Print-Rite.co.uk are approximate only and whilst every effort will be made to ensure timely despatch of your goods, delivery times cannot be guaranteed.

Please contact us for more information: 0844 801 2510

In the unlikely event that you receive a Print-Rite product that is faulty or incorrect then don't worry!

Our friendly Customer Support Team will be on hand to help resolve any problems quickly and easily without any hassle, provided you notify us of the problem within 6 months of the invoice date.

It will only take one simple phone call!

Please contact us on 0844 801 2510

Quick √

Easy √

Hassle Free √

Print-Rite.co.uk uses the HSBC Secure Online Payment System. All the payment details that you enter onto the website (when purchasing products) are protected by HSBC.

Once you have entered your payment details onto the website, the transaction is immediate.

Major cards that are accepted: Visa, Mastercard, Maestro, Solo and Electron.

All prices shown on the website include VAT at a rate of 17.5%

Delivery costs are a flat rate of £6 and will be added to your order during the payment process.

Please read these terms and conditions (Terms) carefully before using Our Website as they affect Your rights and liabilities under law. By using this Website, You agree to be bound by these Terms including Our Disclaimer, Returns Policy and Privacy Policy.

1. Definitions and Interpretations

In these Terms the following words shall mean:

Contact Address - Print-Rite.co.uk, Amber Drive, Langley Mill, Nottingham, NG16 4BE

Contract - These Terms and the Order

Goods - The goods purchased by You from Us

Returns Procedure - Our standard Returns Policy set out in this Website

Us, Our, We - Print-Rite.co.uk Registered Number 3200492, Print-Rite.co.uk, Amber Drive, Langley Mill, Nottingham, NG16 4BE. VAT Registered Number GB683931306

Website - The website identified by the URL www.print-rite.co.uk

You, Your - The person or organisation using the Website or buying Goods from Us pursuant to these Terms

2. Goods Information

2.1 We have made all reasonable efforts to accurately describe the Goods (include size, interoperability and colour) for sale on Our Website. You acknowledge and accept however that You are responsible for ensuring that the Goods are suitable for your requirements.

2.2 We guarantee that all Goods will perform to a standard no less than would be expected from the same original product. We will exchange any Goods which fail to conform to the guarantee within 6 months from the date they were ordered.

2.3 In the unlikely event that you receive a Print-Rite product that is faulty or incorrect then please refer to our Returns Policy section.

3. The Contract

3.1 We must receive payment of the whole price for the Goods that You order before your Order can be accepted. Once payment has been received by Us We will confirm that Your Order has been received by sending an e-mail to You at the email address You provide in your Order.

3.2 You have the right to cancel the Order up to the point at which the Goods are despatched by Us. If you wish to cancel pursuant to this clause then You must notify Us in writing. Should You cancel Your Order before despatch We will refund in full the amount forwarded by You within [21] days of the Order being cancelled. Credit card charges will be refunded on the same credit card only. Our acceptance of an Order does not take place until despatch of the Order, at which point a Contract will be made.

4. Price

4.1 The prices payable for goods as set out in the Website are exclusive of shipping and handling costs.

4.2 Prices are subject to change without notice.

5. Right of Cancellation

5.1 Before You send your Goods please call us on 0844 801 2510 or email us at sales@print-rite.co.uk to obtain a returns number and returns address.

5.2 You must send the Goods back to Us at Your own cost and risk and quoting the returns number.

5.3 Once You have notified Us that You are cancelling Your Order, any sum debited to Us from Your credit card will be re-credited to Your account as soon as possible and, in the event that the Goods have been despatched, within [21] days of your cancellation notice provided that the Goods in question are returned by You and received by Us in the condition they were in when delivered to You and in their original packaging.

6. Cancellation by Us

We reserve the right to cancel the Contract if: a) we have insufficient stock to deliver the Goods You have ordered; or b) we do not deliver to Your area or country; or c) if one or more of the Goods You ordered was listed with incorrect information including without limit price, and/or description for whatever reason; or d) if We have reason to believe that You will not comply with these Terms.

7. Delivery of Goods

7.1 Subject to clause 7.4, We will deliver the Goods ordered by You to the card registered address only that You give Us at the time You make Your Order.

7.2 Delivery will be made as soon as possible after your Order is received and We will (where possible) despatch your Goods on the same working day as you place the Order, providing You place Your Order before 3pm Monday to Friday. After this time your order will be despatched the following working day - subject to stock availability.

7.3 You will become the owner of the Goods you have ordered when they have been delivered to You. Once Goods have been delivered to You they will be held at Your own risk and We will not be liable for their loss or destruction.

7.4 Delivery is made by carrier and can take 1-2 working days from despatch.

8. Liability and Limitation

8.1 If the Goods We deliver are not what You ordered or are damaged when You receive them or the delivery is of an incorrect quantity, We shall have no liability to You unless you notify Us using Our contact details of the problem within [3] working days from when you receive the Goods in question.

8.2 Save as precluded by law, We will not be liable to You for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising and in any event our maximum liability to You shall be to refund to You the amount paid by You for the Goods giving rise to the claim.

8.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Goods from Our Website. The importation or exportation of certain of our Goods to You may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Goods you purchase.

8.4 Notwithstanding the above, nothing in these Terms is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to You for any death or personal injury resulting from Our negligence.

8.5 You acknowledge and accept that save as expressly stated on the Website We give no representation, warranty or statement as to the Goods including without limit their quality and/or suitability.

9. Notices

Unless otherwise expressly stated in these Terms, all notices from You to Us must be in writing and sent to Our Contact Address.

10. Events beyond our control

We shall have no liability to You for any failure to deliver Goods You have ordered or any delay in doing so or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs, terrorism and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

11. Invalidity

If any part of these Terms is unenforceable (including any provision in which We exclude our liability to You) the enforceability of any other part of these conditions will not be affected.

12. Privacy Policy

Print-Rite.co.uk is committed to preserving your privacy. Save as set out below, personal details will not be made available to anyone outside of Our organisation, affiliates or successors.

We may disclose your information to other third parties for the following purposes only: a) reputable companies used by us to fulfil or deliver your order; b) if we are required to do so by law or if we receive a valid request by the police or government department investing an illegal activity; c) to other members in our group of companies (including any subsidiaries and holding companies).

We will not disclose information to a third party for their marketing purposes.

We reserve the right to change this privacy policy from time to time. Whilst we may notify you of such changes it is your responsibility to check the policy each time you use the site or any of the services offered via it.

12.1 Marketing

We would like to contact you from time to time about our products, offers, events and improvements. You can request that we stop using your information in this manner by writing to our Contact Address and quoting "Privacy Change".

12.2 Cookies

To ensure our website offers the best possible service we utilise cookies. A cookie is an element of data that a website can send to your browser, which may then store it on your system. These cookies allow us to make our website more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it everytime you visit our website. We use cookies so that we can give you a better experience when you return to our website. Cookies do not store identifying personal information or information relating to your credit cards.

12.3 Access to Information

You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us.

We are registered under the Data Protection Act 1998 Registration Number Z762424X

If you have any queries about this website or this Privacy Policy please write to the Contact Address or email: sales@print-rite.co.uk

13. Returns procedure

You acknowledge and agree to be bound by the terms of our Returns Policy.

14. Third party rights

A person who is not a party to this Contract has not got any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms of this Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

15. Governing law

This Contract shall be governed by and interpreted in accordance with English law and the English Courts shall have jurisdiction to resolve any disputes between us.

16. Complaints

If You have any concerns or complaints about the Goods, this Website or the service You have received then please write to the Contact Address.

17. Entire Agreement

These Terms, together with out current Website prices, delivery details, returns procedure and privacy policy, set out the whole of our agreement relating to the supply of the Goods to You by Us. Nothing said by any sales person on our behalf should be understood as a variation of the Terms or as an authorised representation about the nature or quality of any Goods offered for sale by Us. Save for fraud or misrepresentation, We shall have no liability for any such representation being untrue or misleading.

Our range of frequently asked questions can help you to solve the problems you may encounter.

1. Why are there white lines or gaps on my printout?

Answer: This may be due to air bubbles inside your cartridge and we recommend that you stop printing immediately. Please run the self-cleaning programme (according to printer instructions) at least three times to clear the bubbles. The frequency and effect of cleaning may vary with the type of printer. If you do not stop printing, irrecoverable damage may be made to your printer. Poor condition of print head and regression of printer may also be the cause of the above mentioned problem.

2. Do I need to remove the clear plastic strip on my cartridge?

Answer: No. This affects the vacumn within the cartridge and may cause leaking or prevent printing.

3. I have installed a new cartridge but nothing is printing.

Answer: This problem can be due to the following reasons: a) The print head is dry or blocked. Please perform the self-cleaning programme (according to printer instructions) at least three times and resume printing. Should the same problem occur you may need to replace the cartridge. b) The sealing label may not have been removed. Remove the sealing label completely in order to let air enter the top of the cartridge through the air channel. (If the sealing label is removed after loading the cartridge into the printer, printing quality cannot be guaranteed). c) On chipped cartridges, it is essential that the chip on your cartridge is fully in line with the chip inside your printer. Take out your printer cartridge and reinstall.

4. After refilling my cartridge, no image is printed.

Answer: Air may be blocking the nozzles or there is insufficient ink to reach the nozzle. Refer to user instructions for refilling procedure. It is important that you apply the air pump and press at least 3 times until a drop of ink reaches the print head nozzle. Wipe the excess droplets carefully and use tissue to absorb any unnecessary ink around the ink outlet.

5. When changing my cartridge, I receive a warning prompt. What does this mean?

Answer: When inserting a new cartridge, you may receive a prompt "The installed ink cartridge differs from the original ink cartridge for the printer. Your printouts may be different from those printed using original ink cartridges. Do you want to continue using the currently installed ink cartridge?" If you click Yes, printing will continue. If you select No, you will be prompted to change the cartridge. Manufacturer prompts may vary.

6. There are variations in the printed colour image to the original.

Answer: Both original and good quality colour ink have their strengths. People often mistake the printout of original ink as the standard. Printouts may appear to be different whilst applying the same colour scheme (cyan, magenta and yellow). Magenta of one brand may appear to be purple, but another may appear to be rose red. The printing effect will not be exactly the same if you compare colour printouts of different models of printers or different brands of ink. Ink saturation, type of paper, printer resolution, image quality and printing speed may all have effects on the quality of the image. Ensure that the media settings on your printer matches the media you are using. Also, colours may vary with different types of software (eg. Photoshop and Coreldraw) so the setting may need to be altered accordingly.

7. My ink cartridge is depleted and I have no spare cartridge readily available.

Answer: Install a Print Rite Cleaning Cartridge in order to remove the substance which causes clogging of the print head. You may also use it before each installation of a new cartridge to keep the print head in good condition.

8. Does the solvent of the Print-Rite Cleaning Cartridge damage the print head?

Answer: No. Experiments have been conducted to prove that the solvent is not corrosive to the print head and, therefore, no damage is experienced.

9. Can the Print-Rite Cleaning Cartridge clean the print head?

Answer: Yes. Our cleaning solvent is able to effectively dissolve the substance such as air bubbles, precipitants and dried ink which cause clogging. If the substance is removed, printing quality will be improved.

10. What does the utility feature "Unknown" stand for?

Answer: Inside the printer utility features, the Original Equipment Manufacturer (OEM) brand will be replaced by the mentioned "Unknown" when you use a compatible cartridge due to different data input on the chip set. This is simply for configuration purpose and has no impact at all on the normal operation of your printer.

11. What shall I do if my printer cannot recognise the cartridge?

Answer: In the unlikely event that your printer sends you a message saying "Installed Ink Cartridge cannot be recognised", simply take the cartridge out of the printer and reinstall again to ensure the contact points on the cartridge and on the print head are aligned. Whilst doing so, it is imperative that you do not touch the computer chip with your fingers as the static electricity naturally created by the human body may have a detrimental effect on the chip. If the message still reappears, turn the printer off and then back on again. You may then get the usual Original Equipment Manufacturer (OEM) warning asking if you want to continue using a non-original cartridge. The warning message may include a declaration regarding warranty but, in our experience within the international printing industry, we have found that the cases whereby a non OEM product has caused physical harm to a printer are extremely rare. Simply click Yes and carry on with the normal printing procedure.

12. My computer is warning that an unknown manufacturers product is being used.

Answer: Original Equipment Manufacturers (OEM's) configure their printers to trigger a warning message when they detect that a non OEM product is being used. Each time the printer is turned on, the trigger activates and this causes the message to appear on your screen. The warning message may include a declaration regarding warranty but, In our experience within the international printing industry, we have found that the cases whereby a non OEM product has caused physical harm to a printer are extremely rare.

13. My printer is indicating "out of ink" but there is ink still in the cartridge.

Answer: Original Equipment Manufacturers (OEM) products are configured to print only the amount of ink held within the product. Within the compatible industry, it is quite common that the compatible cartridge holds more ink than the OEM. Therefore, once the printer has printed its recognised quota of pages, the printer will automatically prompt you to change the cartridge. If you turn the printer off and then back on again, this may overcome the signal and printing will resume until the ink supply is depleted.

14. How do your cartridges compare to original manufacturers cartridges?

Answer: As Original Equipment Manufacturers (OEM) products are configured to print only the amount of ink held within the product. Within the compatible industry, it is quite common that the compatible cartridge holds more ink that the OEM. Therefore, the page yield generated from using a compatible cartridge is equal to or greater than an OEM original.

15. My picture has not printed with the sharpness I expected and the colours have bled.

Answer: Please ensure you are using the correct type of media for the application you are using. Standard black text from a Word document can be printed on standard inkjet paper, however, high quality/resolution images must be printed onto high quality media.

Please note:

If your question has still not been answered then please contact one of our friendly Customer Support representatives on 0844 801 2510 or email: sales@print-rite.co.uk

Here at Print-Rite.co.uk we always aim to deliver the very best products and service to our customers. All our products come with a 100% guarantee and we have a dedicated Customer Support Team on hand to assist you and to answer any questions you may have.

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